Receiving the Machine

Receiving Procedure

When receiving equipment, customers must always review the BOL (Bill of Lading) prior to signing. Under no circumstances should a shipping document be signed prior to your personal inspection of that shipment for damages.

Damaged wood crate is an indication that the shipment may have been mishandled and could potentially contain product damage. Should the wood crate has signs for damage, you must hold the driver and inspect the crating for any visible signs of damage.

The damage details should be noted on the BOL along with any visible signs of damage to the crating. Whenever signing for freight, always write "SUBJECT TO INSPECTION". This will alert the carrier that a potential claim for damages may be possible.

If you suspect internal damage, open the crate immediately. Prior to open the top of the crate, please take photos of the damaged crate. Once the machine is uncrated, please take photos of the machine as well. Carefully inspect the machine for any signs of damage and be sure to photograph those as well.

Concealed Damage

In rare circumstances, a shipment may have damage that is only discovered once it is uncrated. This hidden damage is referred to as concealed damage. Concealed damage must be discovered before the driver leaves and any paperwork/BOL is signed. We typically are unable to assist once documentation is signed and the driver is no longer on your premises. As a result, we strongly advise that your team uncrates and inspects the equipment prior to signing any documentation and allowing the driver to leave your premises.

The driver is REQUIRED to wait while you open the top of the crate. Once the BOL has been properly noted, you may release the driver and accept the shipment. Be sure to keep a copy of the notated BOL for your records.

Our team is here to help. We understand the frustration you may experience if your shipment arrives damaged. If your shipment has arrived damaged, immediately contact our team for assistance.

To expedite the claims process, we ask that you forward the following via e-mail to support@apsx.com:

•          A copy of the notated BOL (Bill of Lading)
•          A written statement of assessed damage
•          Supporting photos